Front Desk Guest Manager

Raleigh Marriott City Center
Raleigh, NC

Description

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.

Key Responsibilities:

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly

• Ensure all associates are trained in guest service standards, financial controls, and hotel procedures

• Oversee front desk operations and act as Manager on Duty when needed

• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities

• Assist with financial reporting, budgeting, and revenue management initiatives

• Recruit, train, and develop associates while fostering a positive, cooperative work environment

• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements

• Maintain safety, security, and physical property standards through preventive maintenance and compliance programs

Qualifications:

• Previous supervisory or management experience in front office or guest services

• Strong leadership, training, and problem-solving skills

• Knowledge of financial procedures, hotel operations, and revenue management

• Excellent communication and organizational skills

• Commitment to creating a guest-first and associate-first culture

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance

• 401(k) with company match

• Tuition assistance

• Discounted hotel stays

• Extensive training and career development opportunities

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.