Assistant Front Office Manager

Renaissance Columbus Westerville-Polaris Hotel
Westerville, OH

Description

Location: Renaissance Columbus Westerville-Polaris Hotel

Company: Concord Hospitality Enterprises

Join a team that puts people first.

Concord Hospitality is seeking a passionate and proactive Assistant Front Office Manager to support the leadership of our guest services team. This role plays a key part in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk.

• Lead and support front desk associates to deliver exceptional guest service
• Proactively resolve guest concerns and ensure a seamless experience
• Monitor Guest Satisfaction Survey (GSS) results and implement improvement plans
• Assist in managing front office operations, revenue strategies, and inventory
• Oversee staff scheduling, hiring, onboarding, and performance management
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Contribute to departmental budgeting and financial goal setting
• Collaborate with the Front Office Manager to foster a culture of service excellence

• Prior supervisory or management experience in hotel front office or guest services
• Strong knowledge of guest service standards and associate training
• Ability to analyze guest satisfaction data and drive improvements
• Excellent communication, leadership, and organizational skills
• Financial acumen and familiarity with budgeting/accounting procedures
• Understanding of HR compliance, safety programs, and hotel systems

At Concord Hospitality, we believe in putting our Associates First. We offer:

• Competitive wages and comprehensive benefits for full-time associates:
  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities

We’re proud of our culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN.

• Inspire greatness in your team
• Encourage and support growth
• Create a workplace that is a Great Place to Work for ALL
• Lead with integrity, transparency, and professionalism
• Care for your team and their families

We are Concord.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all associates. Concord Hospitality is proud to be a “Great Place to Work for All.”

Qualifications

Front Desk Supervisor

Experience

• Required

  1 years:

  Front Desk Supervisor

• Required

  2 years:

  Hotel Front Desk

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.