Food & Beverage Director

Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
Ottawa, ON, Canada

Description

We are hiring a Food & Beverage Director!

We are seeking a dynamic and experienced Director of Food & Beverage to lead and oversee all aspects of our restaurant, banquet, and kitchen operations. As a key member of the hotel’s executive leadership team, you will be responsible for driving excellence in guest experience, team performance, and financial results. You will bring creativity, leadership, and a passion for hospitality to ensure our food and beverage offerings exceed expectations and align with Hilton standards.

Key Responsibilities

Strategic Leadership & Planning

• Develop and execute short- and long-term financial and operational plans aligned with hotel objectives.
• Collaborate with the Executive Committee to shape high-level strategies and policies.
• Lead the implementation of Hilton programs, tools, and brand standards.
• Regularly review and adjust strategies to meet evolving business needs.

Operational Excellence

• Direct all F&B outlets including restaurant, banquet, and kitchen operations.
• Ensure compliance with Hilton brand standards, health and safety regulations, and SOPs.
• Oversee menu development, food presentation, and quality control.
• Monitor and manage cost controls, inventory, and Micros POS systems.
• Ensure superior cleanliness, service, and guest satisfaction across all outlets.

Team Leadership & Development

• Recruit, train, mentor, and evaluate department heads and team members.
• Foster a culture of empowerment, accountability, and continuous improvement.
• Lead performance management, coaching, and succession planning.
• Promote interdepartmental collaboration and communication.

Guest Experience & Community Engagement

• Champion Hilton’s “Make It Right” service culture.
• Address guest concerns promptly and professionally.
• Develop local community relationships and represent the hotel in civic and industry events.
• Leverage social media and marketing initiatives to enhance visibility and engagement.

Financial Management

• Create and manage annual budgets for all F&B departments.
• Analyze financial reports and KPIs to drive revenue and profitability.
• Implement innovative promotions and revenue-generating programs.
• Ensure departments operate within approved budgets and forecast targets.

Qualifications

• Minimum 3 years of senior F&B management experience in a hotel environment.
• Proven track record in team leadership, guest satisfaction, and financial performance.
• Strong knowledge of Micros POS, inventory control, and hotel systems (Hilton OnQ preferred).
• Smart Serve certification required.
• University degree or college diploma in Hospitality or related field is an asset.
• Bilingual (English/French) preferred.
• Creative, organized, and passionate about food, service, and people.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Salary Range: $70,000 - 93,000 CAD per year.