Night Auditor

Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
Ottawa, ON, Canada

Description

We are hiring a Hotel Night Auditor - Part-time Contract Position (medical leave coverage)

Role Responsibilities:

This Night Auditor plays an important role in the overall hotel operations. This an overnight position that ensures the activities from the day were recorded and balanced, while also delivering exceptional service to our guests. The responsibilities of the Hotel Night Auditor include:

• Providing friendly and efficient service to our guests
• Being empowered to Make it Right for our guests (from memorable experiences to problem resolution)
• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Skills & Requirements

• Friendly and professional demeaner
• Adaptable & dependable
• Strong attention to detail
• Excellent communication skills
• Be able to work any day of the week, including weekends and holidays
• Previous hotel/night audit experience is considered an asset
• Post secondary education in Hospitality Management, Accounting, Business, etc... is considered an asset

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

Rate of Pay: $24.27 CAD/Hour