Housekeeping Manager

Autograph Collection/Courtyard by Marriott Hotel
Calgary, AB, Canada

Description

We are hiring a Housekeeping Manager!

OUR STORY

Within our storied walls, our team members are the authors of every unforgettable stay, each playing a crucial role in crafting a narrative of comfort, elegance, and charm.

At the Dorian, Autograph Collection we are inspired by the literary genius of Oscar Wilde, where our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. At the Courtyard by Marriott Calgary Downtown, our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we are two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

We are in search of an inspiring, dynamic Housekeeping Manager to support the Director of Housekeeping in managing the day-to-day operations of the housekeeping department. This position is responsible for ensuring the cleanliness and upkeep of all guest rooms and public areas while leading a team that includes Housekeeping Supervisors, Room Attendants & Housepersons. The ideal candidate is an effective leader with a strong commitment to quality and cleanliness along with guest satisfaction.

Key accountabilities include:

Consistently deliver exceptional service to guests and associates, setting a shining example for everyone to follow.

Assist the Director of Housekeeping in planning, organizing, and overseeing all housekeeping functions. As well, assist in running pre-shift meetings, and distributing keys and assignments to associates.

Supervise and support Housekeeping Supervisors in managing room attendants and housepersons.

Act as the department lead in the absence of the Director of Housekeeping.

Provide daily support and work in collaboration with the Director of Housekeeping with daily assignments, ensuring proper staffing, and adjusting schedules as needed.

Deal promptly and effectively with guest complaints and requests.

Inspect guest rooms, public areas, and service areas regularly to ensure consistent standards of cleanliness are maintained along with adherence to hotel standards.

Conduct ongoing training of all housekeeping associates to increase job knowledge and skill level.

Manage supply inventories and assist with ordering. Receive, and verify shipments of supplies and/or any other department items based on quantity and price.

Maintain a safe, secure and healthy work environment by establishing, following and enforcing sanitation standards and procedures, complying with health and legal regulations.

YOUR STORY

A seasoned professional with a minimum of two years’ experience in a similar housekeeping role within a hotel.

A post-secondary education in Hospitality or other related discipline.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Someone who has solid leadership skills, adept at training, coaching and motivating a team of service professionals.

An exceptional problem-solver, knowing how to troubleshoot, resolve situations efficiently, with the ability to shift priorities as needed.

Able to work well under pressure and enjoy a fast-paced environment.

Solid understanding of hotel safety protocols, use of chemicals, and sanitation practices.

Excellent communicator who values teamwork and collaboration.

Someone with strong organizational and time management skills.

Availability to work evenings, weekends, and holidays as needed.

Physically able to stand, sit, walk for extended periods of time.

Physically able to move, lift, carry, push, pull and place objects weighing less than or equal to 40 pounds without assistance.

Benefits of Working for Concord Hospitality

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven HR professional, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!