Starbucks Manager

Raleigh Marriott City Center
Raleigh, NC

Description

Interacts with guests and customers in order to make sure that satisfaction and promotion of facilities and services

are adequately met.

Communicates with other departments in order make sure that customers’ needs are satisfied and met.

Administrative duties consisting of scheduling, payroll, inventory, coding invoices, etc.

Handling of cash is properly followed.

Resolve customer issues, give feedback and communicate with departments so we can improve services.

Recruiting team professional who are dedicated to provide great services.

Assist team in following policies and procedures, including training, coaching, document and discipline as needed.

Organize meetings for staff, and other matters related to their line of work and implement trainings for employees

if needed.

Focus on safety and health standards in order to make sure that their teams have good knowledge on safe working

condition.

Performance and goals of the department and ensures that the company’s profits and goals are met. They take

monthly inventories with their supplies and maintain an optimum stock level so as to meet their customer’s

demand. Avoid excess and detect waste for optimum profit without affecting the company’s performance.

Review all written communication, i.e., resumes, daily/weekly, MEOs and BEOs to determine appropriate staffing

levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room

set-ups. Communicate all changes within the Banquet Department and makes adjustments according to the above

items. Communicate information to the kitchen and other supportive departments prior to and during events.

Responsible for maintaining a strong client relationship and ensuring that all convention specifications are

communicated to and executed by all hotel operating departments making for a successful meeting experience for

the meeting planner and attendees. Maintain constant communication with the departments needed as it applies

to the client at hand.

Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food,

beverage and meeting specifications. Communicate all daily activities, in person or by log, to the other banquet

personnel to ensure smooth transition and follow-up from one function to another.

Responsible for the development and maintenance of all policies, procedures and quality standards within the

department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer

focused operation.

Responsible for the development and implementation of a training plan to ensure a high quality presentation and

level of customer service within the banquet service/function service staffs.

Manage the inventory, control and breakage/loss reduction of china, glass and silver as it relates to function

services and banquet services.

Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a

successful meeting/banquet experience by our guests.

Maintain a high level of service by constantly training and coaching all direct reports and staff.

Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all

banquet levels. Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery.