Sales & Events Specialist

Element Calgary
Calgary, AB, Canada

Description

We are hiring a Sales & Events Specialist.

WHO WE ARE:

At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio.

Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences?

WHO are we looking for, you may ask?

Reporting to the Area Director of Sales, we are in search of a dynamic Sales & Events Specialist who is responsible for supporting and assisting the Sales and Catering department in managing and maintaining corporate, group and catering business. The ideal candidate will have a keen ability to provide the highest level of customer satisfaction and support to external clients and internal partners, serving as liaison between the Sales and Catering team members, Events Management, and other departments at the hotel.

Key accountabilities include:

• Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
• Be one of the first points of contact for incoming leads and inquiries, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué via all avenues of communication.
• Support the hotel Sales Manager and Area Sales Managers, when required, by preparing proposals and contracts, and completing essential administrative tasks related to booking events and groups.
• Serve as liaison between clients and the F&B team for events booked in the event spaces.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a sharp focus on detail.
• Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
• Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
• As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

WE WOULD LIKE TO KNOW, ARE YOU …

• A seasoned professional with a minimum of one year of experience supporting a sales team, preferably in a hospitality, tourism or hotel environment.
• A Hospitality or Tourism program graduate or degree holder.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
• Resilient and positive with a results-oriented mentality, passionate about achieving goals through planning and accomplishing targeted activities and business objectives.
• An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
• Agile, and able to shift priorities as needed.
• Able to work well under pressure and enjoy a fast-paced environment.
• An excellent communicator, both written and verbal, who values teamwork and collaboration.
• Physically able to stand, sit, walk for extended periods of time.

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!