Front Desk Clerk

The Exchange Sacramento, Curio Collection by Hilton
Sacramento, CA

Description

Front Desk & Guest Care

Are you passionate about providing outstanding hospitality? As a front desk associate, you’ll be at the heart of the hotel, creating meaningful guest experiences with your proactive, responsive, and caring approach. If you love engaging with people, have a welcoming personality, and take pride in responsibility, this role is for you! At Concord Hospitality, we foster a culture where every team member is valued and respected. Role Responsibilities: As a Front Desk or Guest Services Clerk, you’ll ensure guests have the best stay by: Assisting guests with professionalism, courtesy, and efficiency. Maintaining high service and hospitality standards. Addressing guest concerns promptly to ensure satisfaction. Processing payments and following all cash-handling procedures. Managing guest mail and messages with privacy and professionalism. Being knowledgeable about the hotel brand and loyalty programs. Communicating guest feedback to departments and management. Handling calls, lobby visitors, and team member requests efficiently. Understanding hotel safety and emergency procedures. Why Concord? Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We believe in creating a great work environment where associates feel valued. At Concord, we live by our Associate First philosophy and show our appreciation through engaging activities, career development, and a team that truly cares.