Front Office Manager
Holiday Inn Hasbrouck Heights-Meadowlands
Hasbrouck Heights, NJ

Holiday Inn Hasbrouck Heights-Meadowlands

283 Route 17 South

Hasbrouck Heights, NJ 07604

Telephone (201) 288-9600

Website www.ihg.com

Managed by Concord Hospitality Enterprises

244 Room Hotel
Managed By Concord Hospitality Enterprises
Current Job Openings
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Front Office Manager

Holiday Inn Hasbrouck Heights-Meadowlands

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Compensation: $28.00 per hour

Description

We are hiring a Front Office Manager.

Role Responsibilities:

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

Guest Service

  • Maintains guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest services in responding promptly to guest needs.
  • Is committed to making every guest satisfied.
  • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
  • Develops added value customer service programs.
  • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standards and services contribute to the delivery of consistent guest service.

    Front Desk Management

  • Acts as manager on duty for hotel and manages front desk operations.
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
  • Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
  • Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
  • Produce accurate financial reports on time.
  • Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists

    Human Resources

  • Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
  • Maintains a positive, cooperative work environment between staff and management.
  • Emphasizes employee selection, training and development as a way of doing business.
  • Ensures all hotel employees know hotel objectives.
  • Ensures personnel files are accurate and comply with both local and federal laws and regulations.
  • Administers personnel policies fairly and consistently.
  • Resolves employee grievances in a fair and timely manner.
  • Ensures employees understand policies, pay procedures, bonus plans and benefits.
  • Helps develop management talent by acting as a mentor for direct reports.
  • Ensures completion of training objectives and development plans.
  • Monitors and maintains acceptable turnover levels.

    Safety and Security

  • Knows local health and safety codes and regulations that apply to the hotel.
  • Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
  • Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

    Operations

  • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
  • Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.
  • Has acceptable property quality audits.
  • Periodically inspect rooms, building exterior, parking lot, etc.

    Here are some reasons our associates like working for us:

    Benefits:

    At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    Why Concord?

    Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

    Pay Range: $28-29 per hour based on experience.

    • Apply Now Save this job

    Holiday Inn Hasbrouck Heights-Meadowlands

    244 Room Hotel

    Our Hotel

    Conveniently located near Tererboro Airport and NYC Manahattan. With easy access nearby NJ Transit options make the Holiday Inn® Hasbrouck Heights - Meadowlands hotel a great choice. You'll find everything you want in the Meadowlands area.

    Our hotel's guests love to take our shuttle for upscale shopping at Macy's and Neiman Marcus in the nearby Garden State Plaza Mall or to catch a movie at the AMC multiplex. At the MetLife Stadium Sports Complex, our hotel's patrons love all this sports mecca has to offer. Catch a NY Giants or a NY Jets' home game, enjoy concerts, festivals and sporting events. You can bet on the ponies at the Meadowlands Racetrack.

    Northern NJ and our hotel are a smart combination for business travelers. From a 24-hour Business Center, free Internet access and meeting rooms to easy access to local universities and Hackensack University Medical Center, we make it easy to stay productive. Traveling in the NYC and Meadowlands, NJ region? Our hotel is adjacent to Teterboro Airport (TET); Newark Liberty International Airport (EWR) is only 13 miles.

    Updated rooms that offer all the amenities help our Hasbrouck Heights - Meadowlands hotel exceed your expectations. Relax with friends at Bananas Comedy Club or treat a client to dinner at Gabriel's Grille & Bar. You can work out or take a dip in our pool.