Description

Provide the highest levels of customer service to internal partners and external clients at all times.

Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear

and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be

organizationally savvy with a keen focus on detail.

Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.

Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track,

detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room

blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract

clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.

Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s

function space, audio visual, and any other details related to event success.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as

understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.)

and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools

and resources in order to accomplish individual and team goals and efficiently complete job duties.

Be willing and able to attend customer functions as needed.

Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand,

Concord, your Regional VPS, and your supervisor.

Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other

communications required for this position. Also prepare for and participate in client site visits, tasting panels, preand post-cons planning meetings, networking, and other customer-centric meetings as necessary.

Own your career development and be an advocate for training and job opportunities that will allow you to continue

to hone and develop your talents, skills, creativity, and personal and professional growth.

Carry out any reasonable requests made by Management, and seek to comply with company’s policies and

procedures.

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

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