Description

Conduct Nightly Financial Audits:

Balance daily financial transactions, including room charges, payments, and adjustments.

Generate accurate financial reports, ensuring all revenues are accounted for.

Handle Guest Services:

Assist guests with late check-ins, early check-outs, and special requests.

Address and resolve guest inquiries or issues promptly and professionally.

Ensure Property Safety and Security:

Monitor the premises to ensure safety protocols are followed.

Respond to emergency situations, such as fire alarms or security breaches, according to established procedures.

Complete Front Desk Operations:

Process reservations, cancellations, and modifications accurately in the property management system (ONQ).

Prepare and organize front desk tasks for the following day.

Perform System Rollovers:

Run the night audit process in the ONQ to close the business day and transition to the next.

Verify that all systems, reports, and processes are functioning correctly after the rollover.

Maintain Clean and Organized Workspaces:

Ensure the front desk and lobby areas are tidy and presentable.

Restock supplies and materials needed for guest services.

Communicate Effectively:

Record and pass on detailed shift notes for management and morning staff.

Report maintenance issues, guest complaints, and unusual activities to the appropriate department.

Support Hotel Operations:

Assist other departments if needed, such as delivering items to guest rooms.

Follow hotel policies and procedures to maintain high service standards.

Stay Professional and Alert:

Maintain a calm, composed demeanor during quiet or busy periods.

Ensure guest privacy and confidentiality at all times.

Here are some reasons our associates like working for us:

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.