Description

Join Our Team as a Front Desk & Guest Care Superstar!

Pay Range: $16–$17/hour

Are you passionate about serving others and creating unforgettable guest experiences? As a Front Desk Clerk or Guest Services Clerk, you’ll be at the heart of the hotel, where every interaction counts. Your role is pivotal to ensuring our guests have a stay that’s not just enjoyable but exceptional. If you’re proactive, personable, and ready to make a difference, this is the perfect opportunity for you!

At Concord Hospitality, we pride ourselves on a company culture where everyone is valued, respected, and empowered to thrive.

What You’ll Do:

• Be the Face of Hospitality: Welcome guests with warmth, efficiency, and professionalism.
• Provide Outstanding Service: Address guest needs promptly, courteously, and with a genuine smile.
• Resolve Concerns: Handle guest issues with care, ensuring satisfaction every time.
• Master the Details: Post charges, collect payments, and follow precise cash-handling procedures.
• Protect Privacy: Manage guest mail and messages with the utmost confidentiality.
• Be a Brand Ambassador: Stay informed about our hotel programs, special offers, and brand initiatives.
• Communicate Effectively: Share guest feedback and concerns with management and other departments.
• Stay Connected: Respond quickly to calls, lobby visitors, and team member requests.
• Ensure Safety: Be knowledgeable about hotel safety and emergency procedures.

Why Join Us?

• Be part of a team that values your contributions and invests in your growth.
• Work in a dynamic environment where no two days are the same.
• Build meaningful connections with guests and team members.

Bring your winning personality, attention to detail, and commitment to excellence, and let’s create incredible guest experiences together.

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Apply now and join a team that makes every moment count!