Front Desk Agent / Night Auditor

Alma San Diego
San Diego, CA

Description

We are hiring a Front Desk/Night Auditor!

As a Front Desk/Night Auditor, where your energy and dedication will create memorable guest experiences around the clock. In this pivotal role, you will serve as the welcoming face of our hotel during overnight hours, ensuring smooth operations, accurate financial record-keeping, and exceptional guest service.

Responsibilities:

• Oversee nightly front office and audit operations, including team support, scheduling, and training.

• Reconcile daily transactions, run trial balance, post room revenue, and close the day.

• Prepare and distribute audit reports for hotel departments and leadership.

• Verify guest accounts, reservations, and billing accuracy; resolve discrepancies.

• Serve as the overnight point of contact, handling guest needs and service recovery.

• Investigate service or safety concerns, complete incident reports, and ensure follow-up.

• Monitor hotel safety, security, and key control procedures.

• Support front desk operations, including check-in/out and guest assistance.

Qualifications:

• Prior front office, night audit, or supervisory experience preferred.

• Strong problem-solving, decision-making, and financial accuracy skills.

• Ability to lead a team while working independently overnight.

• Professional communication and guest service skills.

• Organized, detail-oriented, and able to manage multiple priorities.

• Basic computer and hotel systems knowledge preferred.

• Reliable, trustworthy, and able to handle confidential information.

• Must be able to work a flexible schedule, including overnight shifts, weekends, and holidays.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages

• Medical/Dental/Vision plans insurance

• Life insurance with Short Term and Long-Term disability options

• 401k with Company Match

• Tuition assistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities. 

Compensation: $22.50-$25.75/hour

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. 

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.