Front Office Manager
AC Hotel Ballantyne
Charlotte, NC

AC Hotel Ballantyne

14819 Ballantyne Village Way

Charlotte, NC 28277

Telephone (704) 752-0013

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 186 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible for:

  • Primary PM Manager on Duty
  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.

    Key Responsibilities:

  • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    AC Hotel Ballantyne

    Hotel with 186 Rooms

    Centrally Located in Ballantyne with Unparalleled Views

    AC Hotel by Marriott Charlotte Ballantyne is a unique experience featuring 186 guestrooms with large picture windows providing views of Uptown Charlotte and the surrounding suburbs. Situated within Ballantyne Village, guests enjoy dining, shopping and outdoor activities including Carowinds Amusement Park just 7.5 miles away. Relax in our guestrooms with free WIFI, smart TV's, sleek furniture and premier bedding. Guest can de-stress in our yoga studio or state of the art fitness center located on our 8th floor. Recharge in the morning with our European inspired breakfast and locally sourced Forte Legato espresso bar. In the evening, unwind in our AC Lounge while enjoying tapas, Spanish wines, hand crafted cocktails and local craft brews. Our 16th floor Panorama Ballroom is our Crown Jewel with breathtaking views making it the ideal location for weddings, corporate or social events