Front Office Manager
Canopy by Hilton Washington D.C. The Wharf
Washington, DC

Canopy by Hilton Washington D.C. The Wharf

975 7th Street SW

Washington, DC 20024

Telephone (202) 488-2500

Website canopy3.hilton.com

Managed by Concord Hospitality Enterprises

Hotel with 175 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
Print a jobs flyer
Apply Now
Save this job

Compensation: $62,370 to $77,963 per year

Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Compensation Range: $62,370 - $77,963

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Apply Now
    Save this job

    Canopy by Hilton Washington D.C. The Wharf

    Hotel with 175 Rooms

    At A Glance

    Hello and welcome to Canopy by Hilton Washington DC The Wharf, located in the Southwest Waterfront on the shore of the Potomac River. The Wharf is brimming with entertainment, dining and activities on and off the water. Get acquainted to the neighborhood with a local treat at check-in, and grab a Canopy bike to get out and explore. It's a quick walk to two Metro stations as well as the famous monuments and museums along the National Mall. We're just 4 minutes from Reagan (DCA) Airport and 7 minutes from Virginia and Maryland.

    At Canopy, we've got you covered. Settle into a Just-Right Room with free WiFi, a 55-inch TV, mini- fridge, Nespresso® machine, and bed designed exclusively for Canopy. Suites offer more space and privacy, plus comfy extras like robes and Canopy socks. There's a filtered spring water station on every floor so you can refuel and feel better going forward.

    Start the day with a complimentary artisanal breakfast in Canopy Central or have a Canopy Break Fast Bag delivered to your door. Canopy Central has something for everyone, such as live music, pop-up shops, and nightly tastings of local brews, wine and spirits. Stop by the Café for local coffee and small bites, or head to the rooftop Bistro & Bar with an outdoor firepit and breathtaking views.