Courtyard Cleveland University Circle

2021 Cornell Road

Cleveland, OH 44106

Telephone (216) 791-5678

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 153 Rooms

Managed By Concord Hospitality Enterprises

Current Job Openings

Operations Manager (Non-Exempt)

Print a jobs flyer

PM Shift

Apply Now

Save this job

Compensation: $17.80 to $26.70 per hour

Description

Supervise and coordinate overnight activities across all departments: housekeeping, front desk, BISTRO.

Ensure guest satisfaction by resolving issues, handling special requests, and maintaining service standards.

Conduct property walkthroughs to ensure cleanliness, safety, and operational readiness.

Monitor and respond to emergency situations, following established safety protocols.

Perform nightly audits and reconcile financial transactions in coordination with front office staff.

Communicate overnight incidents and operational updates to day-shift leadership.

Support overnight staffing needs, including scheduling, training, and performance oversight.

Maintain inventory of essential supplies and report any shortages or maintenance concerns.

Enforce hotel policies and procedures consistently and professionally.

High school diploma or equivalent required; hospitality or business degree preferred.

Minimum 2–3 years of hotel operations experience, with supervisory or managerial experience strongly preferred.

Strong leadership, communication, and problem-solving skills.

Familiarity with property management systems (PMS) and basic accounting procedures.

Ability to work independently and make sound decisions under pressure.

Must be able to stand, walk, and lift up to 25 lbs for extended periods.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply Now

Save this job

Courtyard Cleveland University Circle

Hotel with 153 Rooms

Enjoy ultimate comfort at our Cleveland, OH hotel

Located in the heart of University Circle, this Cleveland, OH hotel is within walking distance to University Hospital and Case Western Reserve University, area businesses and is conveniently located 1 mile from the Cleveland Clinic. Rest in comfort with plush bedding and modern amenities including mini-fridge and free Wi-Fi. After a day of work or play, enjoy our beautiful outdoor terrace.