Front Desk Supervisor

AC Hotel Lansing
Lansing, MI

Description

Are you passionate about hospitality and creating memorable guest experiences? At Hyatt House Lansing/University Area, we’re all about making guests feel at home while delivering the thoughtful service and genuine hospitality Hyatt is known for. We’re looking for a Front Desk Supervisor who shares our commitment to excellence, enjoys developing others, and takes pride in creating a welcoming experience for every guest.

As the hub of the hotel, the front desk is where first impressions are made—and as a supervisor, you’ll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold Hyatt brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.

Why You’ll Love This Role:

• You’ll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment.
• You’ll have the chance to grow—many of our supervisors advance to Assistant General Manager roles within a couple of years.
• You’ll work in a stylish, vibrant setting that reflects the Hyatt House brand’s Bright, welcoming modern vibe.

• Deliver exceptional service to every guest, every time.
• Oversee check-in/check-out processes with efficiency and warmth.
• Manage reservations, special requests, and room blocks like a pro.
• Maintain a thorough knowledge of our property, amenities, and selling strategies.
• Support yield management efforts alongside the AGM and GM.
• Ensure the lobby and front desk area reflect the warm, welcoming, and residential atmosphere that defines the Hyatt House brand.
• Uphold safety, security, and emergency procedures.

• Competitive Pay & Benefits: Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels.
• Career Growth: We invest in your development with training and advancement opportunities.
• Culture That Cares: Our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—are the foundation of everything we do. At Hyatt House Lansing, you’ll join a team that values you and celebrates success together.
• Welcoming Environment: Work in a thoughtfully designed space that feels comfortable and inviting, where every detail helps create a welcoming experience for our guests.

If you take pride in your work, love leading a team, and want to be part of a sophisticated, fun, and growth-oriented culture, we want to hear from you!

Apply today and bring your hospitality talent to Hyatt House University Area- Lansing!

Qualifications

Hotel Front Desk Experience

Experience

• Required

  1 years:

  Hotel Front Desk Experience

Equal Opportunity Employer

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