Front Desk Clerk
Courtyard by Marriott Wayne
Wayne, NJ

Courtyard by Marriott Wayne

263 US-46 West

Wayne, NJ 07470

Telephone (973) 646-3377

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 122 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $20.00 to $22.00 per hour

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Pay Range 20.00 -22.00

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Courtyard by Marriott Wayne

    Hotel with 122 Rooms

    A blend of comfort and convenience can be found at the brand-new Courtyard Wayne Fairfield. With a unique location in Northern New Jersey, our hotel provides easy access to a series of businesses and destinations including Willowbrook Mall, William Paterson University and Montclair State University. Our hotel is also just a short drive from the shows, historic buildings and various museums of New York City. After an eventful day, retire to our newly designed rooms and suites, where stylish décor and plush furnishings await your arrival. Our cozy beds with fluffy pillows and custom duvets inspire a good night's sleep. Accommodations are also equipped to meet your high-tech lifestyle and include complimentary Wi-Fi, plug-in panels and wall-mounted, flat-panel TVs. Satisfy morning and evening cravings at our on-site restaurant, The Bistro. Our eatery also serves cocktails and Starbucks® coffee. Whether in town for business or leisure, our Wayne, NJ hotel offers you a new way to make travel easier.