Hyatt Place Cleveland/Lyndhurst/Legacy Village

24665 Cedar Road

Cleveland, OH 44124

Telephone (216) 382-3350

Website clevelandlyndhurst.place.hyatt.com

Managed by Concord Hospitality Enterprises

Hotel with 135 Rooms

Managed By Concord Hospitality Enterprises

Current Job Openings

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Compensation: $49,305 to $61,631 per year

Description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families.

Key Responsibilities:

Lead and support department heads to ensure operational goals are met and aligned with brand standards

Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively

Review guest feedback and implement action plans to continually improve satisfaction scores

Respond to guest concerns with professionalism, ensuring quick and effective resolution

Stay visible on property and engage with guests to gather feedback and strengthen relationships

Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups

Support HR processes including hiring, training, performance coaching, and policy compliance

Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Qualifications:

Previous hotel leadership experience in operations, rooms, or front office management

Strong leadership, communication, and problem-solving skills

Proven ability to analyze data, manage budgets, and drive results

Commitment to guest-first and associate-first culture

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Hyatt Place Cleveland/Lyndhurst/Legacy Village

Hotel with 135 Rooms

Enjoy the best of Lyndhurst

The Hyatt Place Cleveland/Lyndhurst/Legacy Village is ideally located at Legacy Village, where you can shop, eat, and play. Whether it's business or pleasure that brings you to town, you'll find touches of comfort and convenience infused throughout your experience here.