Event Catering Assistant
AC Hotel Ballantyne
Charlotte, NC

AC Hotel Ballantyne

14819 Ballantyne Village Way

Charlotte, NC 28277

Telephone (704) 752-0013

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 186 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

Coordinators are vital to the success of our hotel, serving as the direct link between the front desk, banquets, and the sales team. In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, assist banquets and catering with execution, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. At Concord, we believe in promotion from within—many of our Coordinators grow into Supervisors, Managers, and even future Directors!

Responsibilities:

  • Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers.
  • Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings.
  • Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams.
  • Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details.
  • Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals.
  • Participate in meetings, conference calls, reporting, and training sessions as required.
  • Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success.
  • Take ownership of career development by pursuing training and growth opportunities.

    Qualifications:

  • Prior hospitality or sales support experience preferred.
  • Strong organizational skills with keen attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficiency with digital sales systems or willingness to learn.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Team-oriented mindset with a proactive and professional approach.

    Benefits (Full-Time Associates Only):

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    Our culture is built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN—which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our “Associate First” policy is a way of life.

    We recognize our associates for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.

    Qualifications

    Behaviors
    • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
    • Team Player: Works well as a member of a group (Preferred)
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Save this job

    AC Hotel Ballantyne

    Hotel with 186 Rooms

    Centrally Located in Ballantyne with Unparalleled Views

    AC Hotel by Marriott Charlotte Ballantyne is a unique experience featuring 186 guestrooms with large picture windows providing views of Uptown Charlotte and the surrounding suburbs. Situated within Ballantyne Village, guests enjoy dining, shopping and outdoor activities including Carowinds Amusement Park just 7.5 miles away. Relax in our guestrooms with free WIFI, smart TV's, sleek furniture and premier bedding. Guest can de-stress in our yoga studio or state of the art fitness center located on our 8th floor. Recharge in the morning with our European inspired breakfast and locally sourced Forte Legato espresso bar. In the evening, unwind in our AC Lounge while enjoying tapas, Spanish wines, hand crafted cocktails and local craft brews. Our 16th floor Panorama Ballroom is our Crown Jewel with breathtaking views making it the ideal location for weddings, corporate or social events