Homewood Suites Charlotte First Ward

508 N. College Street

Charlotte, NC 28202

Telephone (704) 335-3338

Website www.hilton.com

Managed by Concord Hospitality Enterprises

Hotel with 209 Rooms

Managed By Concord Hospitality Enterprises

Current Job Openings

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Description

We are hiring a Food & Beverage Manager.

We are in search of a dynamic leader with expertise in Food & Beverage. This role will oversee all F&B efforts executed in the hotel including our Banquet Events.

Responsibilities:

Achieve marketing, sales, profitability, and quality service goals for the bar/restaurant & Banquets by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively.

Develop short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality.

. Oversee all food and beverage operations at the hotel including banquets and street corner bar

Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.

Assist Sales team with menu creation

Implement and maintain sales/marketing programs

Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.

Implement and maintain effective two-way communication systems which reach all employees.

Develop new programs, which result in an increased level of customer satisfaction and operational excellence.

Manage compliance with established company policies and procedures, along with local, state, and federal laws and regulations.

Perform other related duties as required.

Suggest and implement revenue generating programs that provide maximum price value to the guest.

Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.

Ensure staff demonstrates technical skills; conduct technical training on a regular basis.

Update staff on regular basis on menu highlights.

Monitor presentation of food product and review areas of concern with the Sous Chefs and Line Cooks.

Ensure that the restaurant is clean and ready for customers at all times.

Monitor service and teamwork on a regular basis and counsel associates on both aspects.

Ensure that staff is utilizing up selling techniques while providing customer service.

Accommodate group bookings by adhering to proper banquet techniques.

Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.

Conduct effective employee meetings and counseling sessions.

Participate in weekly staff meetings.

Interview, hire, orientate, and train qualified applicants .

Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.

Make business decisions based on production reports, similar facts, own experience, and personal opinion.

Ensure a safe and sanitary work environment for all associates and guests.

Maintain and enforce all SOP and service standards.

Completely direct the operational efforts and strategies of all restaurant outlets.

Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals.

Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitality’s Handbook.

Ensure forecast information is evaluated and utilized to make sound business decisions.

Oversee development and execution of the marketing plan in each outlet.

Continually develop innovative programs and incentives to maintain our competitive edge.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

PAY RANGE: $52,655-$65,819

Qualifications

Three years progressive leadership in beverage and food operations

Behaviors

Team Player: Works well as a member of a group (Required)
Enthusiastic: Shows intense and eager enjoyment and interest (Required)
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)

Motivations

Required
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Required
Financial: Inspired to perform well by monetary reimbursement
Required
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Required
Self-Starter: Inspired to perform without outside help

Experience

Required
3 years:

Three years progressive leadership in beverage and food operations

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Homewood Suites Charlotte First Ward

Hotel with 209 Rooms

In the heart of Uptown

In the center of Charlotte you’ll find our hotel minutes from The Market at 7th Street and the Spectrum Center. The Bank of America Stadium and the NASCAR Hall of Fame are nearby. We offer meeting space, a business center, free hot breakfast, and a fitness center. After a busy day, relax at our First Ward Social Bar and Kitchen.