We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our FOM’s advance in a couple years to Assistant General Manager roles!

Role Responsibilities:

The Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

Maintains guest service as the driving philosophy of the hotel.

Personally demonstrates a commitment to guest services in responding promptly to guest needs.

Is committed to making every guest satisfied.

Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.

Develops added value customer service programs.

Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.

Meets or exceeds hotel guest satisfaction measures.

Ensures hotel standards and services contribute to the delivery of consistent guest service.

Responsible for resolving any guest issues that the front desk team cannot resolve themselves and providing training for them to be able to resolve in the future.

Acts as manager on duty for hotel and manages front desk operations. Shifts will be morning or evening depending on the day/week.

Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.

Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers.

Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

Produce accurate financial reports on time.

Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists.

Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.

Maintains a positive, cooperative work environment between staff and management.

Emphasizes employee selection, training and development as a way of doing business.

Ensures all hotel employees know hotel objectives.

Ensures personnel files are accurate and comply with both local and federal laws and regulations.

Administers personnel policies fairly and consistently.

Resolves employee grievances in a fair and timely manner.

Ensures employees understand policies, pay procedures, bonus plans and benefits.

Helps develop management talent by acting as a mentor for direct reports.

Ensures completion of training objectives and development plans.

Monitors and maintains acceptable turnover levels.

Knows local health and safety codes and regulations that apply to the hotel.

Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.

Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.

Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Responsible for Accounts Payables in the hotel.

Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.

Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.

Has acceptable property quality audits.

Periodically inspect rooms, building exterior, parking lot, etc.

Here are some reasons our associates like working for us:

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Pay Range for this role is $49,304.82 starting-$73,957.23 max, after years of experience.

Qualifications

At least 1 year experience in a supervisory or manager role

Experience

Preferred
1 years:

At least 1 year experience in a supervisory or manager role

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Residence Inn by Marriott Jacksonville at Mayo Clinic

Extended Stay

Among Jacksonville, FL hotels, the brand new Residence Inn Jacksonville - Mayo Clinic Area is uniquely positioned and customer focused, providing a clean and comfortable environment featuring an array of amenities and special care services. Located just 3 minutes to Mayo Clinic, a complimentary shuttle is provided. When you want to explore Jacksonville, we're (3 mi) to Jacksonville Beach, (5 mi) to University of North Florida and only (17 mi) to all of the excitement in Downtown Jacksonville. All of our suites feature a fully equipped kitchen, living area, free WiFi, sofabed, 55' SMART HDTV with Netflix. When looking to relax, take a dip in our outdoor swimming pool or enjoy a beverage and a bite to eat at our lobby bar. Enjoy the benefit of a great workout in our state-of-the art fitness center. Book your next event with us featuring 4,128 sq ft of flexible meeting and outdoor space for up to 180 people. We look forward to serving you and to extending our warm hospitality.