Front Desk Supervisor
The Baronette Renaissance Detroit-Novi Hotel
Novi, MI

The Baronette Renaissance Detroit-Novi Hotel

27790 Novi Road

Novi, MI 48377

Telephone (248) 349-7800

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 155 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $18.00 to $20.00 per hour

Description

As a Front Desk Supervisor at Renaissance Baronette Hotel in Novi, Michigan, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. Leadership is key as a supervisor of your department.

If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner, p
    • ost guest charges, collect payments, and follow cash handling procedures
  • Supervise staff, train and lead.
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience with leadership background
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Company paid Life insurance and company paid short term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Paid time off, holidays and work-life balance
  • Training, development, and career advancement opportunities

    • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    The Baronette Renaissance Detroit-Novi Hotel

    Hotel with 155 Rooms

    Our Hotel

    Newly renovated, a uniquely modern charm defines this hotel in Novi with its vibrant atmosphere, where guests will find supreme comfort in each room and suite. Our Navigators are on hand to guide travelers to area attractions and local hot spots. Elegant event space and astute planning professionals and catering services are a signature of this gem among Novi hotels. Within easy reach of downtown, the airport and other area destinations, The Baronette is situated at Twelve Oaks Mall, a premiere shopping destination. Also nearby are numerous companies and the Suburban Collection Showplace. The Baronette Renaissance will provide our guests with an experience that will leave them wanting to return again.