Front Desk Clerk
Hilton Garden Inn Roslyn
Port Washington, NY

Hilton Garden Inn Roslyn

3 Harbor Park Drive

Port Washington, NY 11050

Telephone (516) 626-3600

Website hiltongardeninn3.hilton.com

Managed by Concord Hospitality Enterprises

Hotel with 165 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
Print a jobs flyer
Apply Now
Save this job

Compensation: $18.00 to $20.00 per hour

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Salary Range: $18-20/hour

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    Apply Now
    Save this job

    Hilton Garden Inn Roslyn

    Hotel with 165 Rooms

    At A Glance

    Ideally situated in the scenic harbor waterfront area of Roslyn, NY, Hilton Garden Inn Roslyn is the closest hotel to the Harbor View office park and offers easy access to country clubs and golf courses, as well as charming downtown Roslyn. Northwell Health and the Tilles Center are both within close proximity of our hotel.

    Rest and relax in a spacious guest room or upgrade to a suite for even more space. Each room features modern conveniences including a refrigerator, microwave and complimentary WiFi to help you feel at home.

    The hotel also features an onsite restaurant, open for breakfast and dinner daily. Work out in the fitness center or take a dip in the indoor pool and whirlpool. Business travelers will appreciate our modern business center and flexible meeting space, including two large event spaces which can accommodate events with up to 250 guests.