Sales Coordinator

Hilton Garden Inn San Marcos TX
San Marcos, TX

Description

• Input and manage group blocks, reservations, and rooming lists in the property management system and Delphi (preferred)
• Prepare and distribute contracts, agreements, and proposals
• Manage group masters, including billing setup, routing, posting, and final reconciliation
• Track group pick-up, cut-off dates, and inventory to maximize occupancy and revenue
• Communicate all group details clearly across departments (Front Desk, Housekeeping, F&B, etc.)
• Maintain accurate and organized records for all group and event business

• Serve as the on-site event contact and supervisor for all meetings and banquet functions
• Oversee execution of Banquet Event Orders (BEOs) to ensure all details are met
• Coordinate with operations teams on setup, service, and breakdown
• Troubleshoot and resolve issues in real time to ensure client satisfaction
• Conduct post-event follow-up as needed

• Work a minimum of two Front Desk shifts per week, including weekends (mid-shift typical)
• Assist with guest check-in/check-out, reservations, and guest inquiries
• Provide exceptional customer service and uphold Hilton brand standards
• Support the Front Desk team during peak periods and high occupancy

• Monitor group performance, including pick-up and pacing reports
• Assist with basic revenue management tasks and inventory control
• Support lead and RFP management, ensuring timely responses
• Prepare reports as needed (sales activity, group status, etc.)
• Utilize Microsoft Office (Excel, Word, Outlook) and hotel systems efficiently

• Act as a liaison between Sales and hotel departments to ensure seamless execution
• Attend and contribute to BEO and operations meetings
• Coordinate VIP arrivals, amenities, and special requests
• Ensure compliance with brand standards, contracts, and internal processes

• Support site tours, client visits, and sales initiatives as needed
• Assist with client communication, follow-up, and relationship building
• Maintain organized digital and physical files
• Perform other duties as assigned by management

• Strong organizational skills with exceptional attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook required)
• Delphi or similar sales/catering system experience preferred
• Previous hotel, sales, or Front Desk experience strongly preferred
• Flexible schedule with required weekend availability

Equal Opportunity Employer

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