Hotel Front Desk Supervisor

Springhill Suites & TownePlace Suites Columbus Easton
Columbus, OH

Description

Be the Face of the Guest Experience

As a Front Desk Supervisor, you’ll lead the team that creates first impressions and unforgettable stays. You’ll be at the center of guest interaction—helping people feel welcome from check-in to check-out while supporting a positive, fast-moving team environment.

If you’re someone who enjoys connecting with people, thrives in leadership, and likes solving problems in real time, this role could be a great fit. Plus, many of our supervisors grow into leadership roles like Assistant General Manager within just a few years.

What you'll be doing:

• Create a welcoming, smooth, and memorable guest experience
• Lead by example and support the front desk team during daily operations
• Check guests in and out quickly, accurately, and with a friendly attitude
• Answer guest questions, resolve concerns, and make recommendations
• Manage reservations, room blocks, and special requests
• Answer phone calls and communicate with professionalism and confidence
• Stay informed on hotel amenities, room types, rates, and promotions
• Help monitor room availability and support hotel revenue strategies
• Keep the front desk and lobby area organized, clean, and guest-ready
• Be prepared to support emergency and safety procedures when needed

What We’re Looking For:

• High school diploma or equivalent required
• Hospitality, customer service, or leadership experience is a plus
• Strong communication skills and confidence working with people
• Natural leadership mindset and ability to motivate a team
• Organized, detail-oriented, and able to multitask
• Comfortable in a fast-paced environment where no two days are the same
• Flexible schedule, including evenings, weekends, and holidays
• Passion for creating positive guest experiences

Why You’ll Love Working Here:

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Life insurance and disability coverage options
• Discounted hotel stays
• Ongoing training, mentorship, and career growth opportunities

The Springhill/TownePlace Suites Columbus Easton is professionally managed by Concord Hospitality. At Concord we put people first. Our culture is built around growth, support, inclusion, and making work meaningful. We invest in your development and create opportunities to help you build a long-term career—not just a job.

Our values are built around five cornerstones: Quality. Integrity. Community. Profitability. FUN.

We believe work should be rewarding, collaborative, and full of opportunities to grow.

We Are Concord.

Concord Hospitality is proud to be an equal opportunity employer committed to diversity, inclusion, and creating a workplace where everyone feels welcome.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.