Room Operations Supervisor

The Vintedge
Lyndhurst, NJ

Description

As a Room Operations Supervisor at Concord Hospitality, you will lead the front desk and housekeeping team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience while also maintaining the standard in room cleanliness and everything in working order. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Director of Rooms roles.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures
• Inspect rooms and make sure that everything is up to brand standards
• Assign room assignments while working with Front desk on any special request or needs
• Coordinate repairs and maintenance with the Engineering team
• Report any incidents or accidents accordingly with Director of Rooms or General Manager
• Order supplies as needed
• Assign special projects and coordinate out of order rooms with Front Desk
• Work with Laundry team and inspect cleanliness and conditions of the linen and terry

Qualifications