Operations Manager and Front Office
Hotel Indigo Mount Pleasant
Mount Pleasant, SC

Hotel Indigo Mount Pleasant

250 Johnnie Dodds Boulevard

Mount Pleasant, SC 29464

Telephone (843) 884-6000

Website www.ihg.com

Managed by Concord Hospitality Enterprises

Hotel with 158 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Lead and support department heads to ensure operational goals are met and aligned with brand standards
  • Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
  • Review guest feedback and implement action plans to continually improve satisfaction scores
  • Respond to guest concerns with professionalism, ensuring quick and effective resolution
  • Stay visible on property and engage with guests to gather feedback and strengthen relationships
  • Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
  • Support HR processes including hiring, training, performance coaching, and policy compliance
  • Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

    Qualifications:

  • Previous hotel leadership experience in operations, rooms, or front office management
  • Strong leadership, communication, and problem-solving skills
  • Proven ability to analyze data, manage budgets, and drive results
  • Commitment to guest-first and associate-first culture

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Hotel Indigo Mount Pleasant

    Hotel with 158 Rooms

    Poolside Cocktails At A Mount Pleasant Hotel

    Situated near the landmark Arthur Ravenel Jr. Bridge, the Hotel Indigo® Mount Pleasant lets you experience the Lowcountry like a local. Our modern, boutique-style accommodations will help ensure a stress-free stay, with such amenities as complimentary Wi-Fi, ample work space and plush bedding. Our gathering and event spaces are named for iconic local trees of South Carolina and offer over 6,000 square feet of meeting space. Our Palmetto Ballroom can host you and 250 of your closest friends. You can enjoy a meal created with locally-sourced ingredients at our full-service restaurant or grab a snack at the sundry shop, featuring live indigo. This crop, from which a rich blue dye can be extracted, was integral to the area's 18th century economy. Craft cocktails are served at our indoor/outdoor bar, which leads to a resort-style pool, offering chairs for sunning, a fire feature and in-pool loungers.