Front Office Manager
AC Hotel St. Louis Central West End
Saint Louis, MO

AC Hotel St. Louis Central West End

215 York Avenue

Saint Louis, MO 63108

Telephone (314) 367-2566

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 186 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $54,235 to $67,794 per year

Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Qualifications

    Behaviors
    • Team Player: Works well as a member of a group (Preferred)
    • Leader: Inspires teammates to follow them (Preferred)
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    AC Hotel St. Louis Central West End

    Hotel with 186 Rooms

    Stay near the excitement of the Central West End

    Located in the heart of the Central West End, a culturally rich, walkable neighborhood with endless possibilities to eat, play, and shop. We are steps away from the city's Crown Jewel, Forest Park, which features the St. Louis Zoo, St. Louis Science Center, St. Louis Art Museum, Missouri History Museum, Muny Outdoor Theatre, bike trails and 2 golf courses. We provide a unique perspective to your urban travel experience with 192 guest rooms, thoughtfully designed to maximize openness and minimize clutter. We have everything you need and nothing you don't. Bring your own water bottle or use one the carafes at the environmentally-friendly hydration stations featured on each floor. Experience a healthy, European-inspired breakfast in the AC Kitchen by day and craft beer or cocktails paired with delectable tapas in our AC Lounge by night. Our meeting space is perfect for events up to 50 people. We are just 11 miles from Lambert St. Louis International Airport and a short 5 mile drive to the famous Gateway Arch.