Front Desk Supervisor
Hyatt House Boulder/Broomfield
Broomfield, CO

Hyatt House Boulder/Broomfield

13351 West Midway Blvd.

Broomfield, CO 80020

Telephone (720) 890-4811

Website www.hyatt.com

Managed by Concord Hospitality Enterprises

Extended Stay
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $19.00 to $22.60 per hour

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

  • Provide the highest quality of service to guests at all times
  • Check guests in and out efficiently and in a friendly manner
  • Handle guest mail and messages with professionalism and accuracy
  • Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
  • Take reservations and manage room blocks and special requests
  • Answer switchboard calls following proper telephone etiquette standards
  • Monitor room availability and assist AGM/GM with yield management and restrictions
  • Handle guest safe deposits per established procedures
  • Keep the lobby and desk area clean and presentable
  • Maintain thorough knowledge of emergency and security procedures
  • Complete weekly front desk scheduling based on forecasted occupancy due on each Wednesday of the week
  • Must be able to cover any call-off shift as per proper chain of command
  • Perform other duties as assigned by management, of which employee is capable

    Qualifications

  • High school diploma or equivalent required; hospitality or supervisory experience preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Commitment to delivering outstanding guest service

    Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Save this job

    Hyatt House Boulder/Broomfield

    Extended Stay

    Our Hotel

    Recently awarded "Hotel of the Year" for the entire Hyatt House brand, the Hyatt House Boulder/Broomfield is a hotel that not only knows you, it knows what you want. Located halfway between Boulder and Denver, its central location brings the best of Colorado within reach, while providing all the things that make you feel right at home. Here you’re free to be yourself in an environment that’s designed to anticipate your every need, from arrival to the moment you leave.

    Spacious open plans, a place to hang your jacket with touches of warmth that add a personalized feeling of home, accommodations at Hyatt House Boulder / Broomfield invite relaxation at every turn.

    • Outdoor Pool
    • 24 Hour Business Center
    • 24-hour Fitness Room
    • Omelet Bar
    • H Bar
    • H Market