Front Desk Supervisor
Extended Stay America Premier Chandler Airport
Chandler, AZ

Extended Stay America Premier Chandler Airport

1855 S Cooper Road

Chandler, AZ 85286

Telephone (480) 744-0330

Website www.extendedstayamerica.com

Managed by Concord Hospitality Enterprises

Extended Stay
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the hotel team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

  • Provide the highest quality of service to guests at all times
  • Check guests in and out efficiently and in a friendly manner
  • Handle guest mail and messages with professionalism and accuracy
  • Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
  • Take reservations and manage room blocks and special requests
  • Answer switchboard calls following proper telephone etiquette standards
  • Monitor room availability and assist AGM/GM with yield management and restrictions
  • Keep the lobby and desk area clean and presentable
  • Maintain thorough knowledge of emergency and security procedures.
  • Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide

    hands-on support and guidance to ensure the team achieves outstanding results.

  • Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide

    hands-on support and guidance to ensure the team achieves outstanding results.

  • Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.
  • Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs.
  • Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
  • Manage inventory, build relationships with vendors and guests, and foster teamwork.
  • And other assigned duties

    Qualifications

  • High school diploma or equivalent required; hospitality or supervisory experience required
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Commitment to delivering outstanding guest service

    Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Save this job

    Extended Stay America Premier Chandler Airport

    Extended Stay

    Welcome to Extended Stay America Premier Suites. Our long-term hotel in Chandler, AZ is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more. discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Chandler, AZ offers a wide range of amenities, including fully equipped kitchens, free wi-fi, free healthy breakfast and plenty of space to work, dine and relax. Also, we offer on-site guest laundry and pet-friendly rooms. Make yourself at home in our Chandler hotel for a week, month or longer knowing that genuine care is what we are about. Book your stay with us today!