WoodSpring Suites Hermitage - Nashville Airport

1415 Princeton Place

Hermitage, TN 37076

Telephone (615) 492-6527

Website www.woodspring.com

Managed by Concord Hospitality Enterprises

Extended Stay

Managed By Concord Hospitality Enterprises

Current Job Openings

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Description

*The On-Site Guest Service Representative is provided a room to live on property during the term of employment. On site room provided as part of compensation and is a requirement for this position.

Must be available weekends and evenings. Position requires covering a minimum of 2 front desk shifts and being on call after hours 2 nights per week. Hourly rate is $16.00/hr.

The Guest Service Rep ensures that all guests receive the highest service level of hospitality during their stay. The Guest Service Rep is responsible for maintaining good personal and working relationships with internal and external clients. He or she helps maintain a comfortable and quiet atmosphere for our guests. This position serves as the property’s emergency contact after office hours and assists guests as needed. Living on site is a requirement of this position, therefore a room is provided on site.

ESSENTIAL FUNCTIONS:

Respond to guest needs and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.

Call GM immediately regarding any safety, security issues or with urgent questions/concerns.

Responsible to utilize and follow all Safety and Security procedures.

Establish good communication and professional relationships with property guests.

Ensure an excellent first impression for all guests and potential guests.

Offer assistance to guests and provide concierge service regarding hotel and the community.

Ensure guests’ check-in and departure experience is warm and welcoming.

Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.

Assist in processing laundry.

Responsible for secure cash handling and processing procedures.

Manage confidential information for the company and guests.

Responsible for proper administration for key control.

Routinely conduct property/security walks.

Ensure that all storage and employee areas are secured nightly.

Follow company procedures by verifying ID and provide access to rooms for guests who become locked out.

Assist guests with minor maintenance issues.

Perform other tasks as assigned by supervisor.

Take responsibility for insuring that property is always clean and free of any trash and debris

Follow on call schedule 9pm to 9am

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Microsoft Office products.

Knowledge of hospitality guest management systems

Excellent verbal and written communications skills.

Good organizational skills, detail oriented.

Comfortable working in an environment that requires multitasking.

Focused on providing exceptional customer service.

Able to problem solve and resolve issues effectively and efficiently.

Ability to read, understand, interpret information found in a variety of internal hotel information.

Ability to self-supervise and work with limited supervision.

PREFERRED EDUCATION/EXPERIENCE

High school diploma or GED; or 6+ months working in customer service

Cash-handling experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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WoodSpring Suites Hermitage - Nashville Airport

Extended Stay

Stay longer while you enjoy an affordable extended stay hotel in Hermitage

WoodSpring Suites® Hermitage - Nashville Airport extended stay hotel is just 13 miles from downtown Nashville. We’re located minutes from popular local attractions like Treetop Adventure Park, J Percy Priest Reservoir, Andrew Jackson’s Hermitage and Nashville Shores. Our budget-friendly hotel offers rates that get lower when you stay for a week, month or longer.

As our guests, you’ll enjoy the basic amenities that help you feel at home when you’re gone for longer. Take advantage of free basic WiFi, free parking, a fitness center and conveniently located vending machines. Our furnished suites include a full kitchen with a microwave, 2-burner cooktop, full-size refrigerator with freezer and a prep sink. Now you can relax, knowing we’ve got you covered with the accommodations and amenities designed for a longer stay.