Front Desk Supervisor
WoodSpring Suites East Lansing MI
East Lansing, MI

WoodSpring Suites East Lansing MI

3225 West Road

East Lansing, MI 48823

Telephone (517) 940-6123

Website www.woodspring.com

Managed by Concord Hospitality Enterprises

Hotel with 105 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Compensation: $17.00 to $19.00 per hour

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

  • Provide the highest quality of service to guests at all times
  • Check guests in and out efficiently and in a friendly manner
  • Handle guest mail and messages with professionalism and accuracy
  • Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
  • Take reservations and manage room blocks and special requests
  • Answer switchboard calls following proper telephone etiquette standards
  • Monitor room availability and assist AGM/GM with yield management and restrictions
  • Handle guest safe deposits per established procedures
  • Keep the lobby and desk area clean and presentable
  • Maintain thorough knowledge of emergency and security procedures

    Qualifications

  • High school diploma or equivalent required; hospitality or supervisory experience preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Commitment to delivering outstanding guest service

    Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Qualifications

    Hotel Front Desk

    Experience
    • Preferred

      2 years:

      Hotel Front Desk

    • Preferred

      2 years:

      Choice Advantage PMS

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Apply Now
    Save this job

    WoodSpring Suites East Lansing MI

    Hotel with 105 Rooms

    Relax knowing you’re welcome at an extended stay hotel in East Lansing, MI

    Our extended stay WoodSpring Suites® East Lansing - University Area hotel is located on US-127 just 5 miles from downtown and close drive to I-69. When you’re looking for all the basics that help you stay on budget when you’re at a hotel for longer, we’ve got you covered. Plus, from our hotel, you’re close to popular local attractions right in the heart of Michigan’s capital city.

    Every guest suite at our hotel includes a full kitchen with a microwave, full-size refrigerator with freezer, and two-burner cooktop. Plus, there’s plenty of storage space to keep personal items throughout your stay. You’ll also enjoy housekeeping every other week with the option of paying a small fee for additional cleaning. Need additional items at any point during your visit? Extra cutlery, pots, pans and a linen exchange are also available for a small fee.