Live On Associate - Guest Care Associate
WoodSpring Suites Fort Myers - Cape Coral
Fort Myers, FL

WoodSpring Suites Fort Myers - Cape Coral

1915 Colonial Boulevard

Fort Myers, FL 33907

Telephone (239) 419-0166

Website www.woodspring.com

Managed by Concord Hospitality Enterprises

Extended Stay
Managed By Concord Hospitality Enterprises
Current Job Openings
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Part-Time
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Compensation: $16.00 per hour

Description

IMPORTATANT NOTIFICATION ABOUT POSITION:

I understand that my scheduled work week varies from week to week. When required, the General Manager may ask for me to be on call to respond to guest service requests or emergencies at the property. During the hours that I am on-call, I am free to leave the property, provided I carry a cell phone or paging device and am able to respond to a request for service within 15 mins. I further agree that during my on-call hours, I may effectively utilize my time for my own personal purposes, and that I am entitled to eat, sleep, read, watch television, entertain guests, or engage in other personal activity, on or off the premises, unless called or otherwise notified of a problem which requires a response. While the consumption of alcohol is not prohibited, I understand that while on-call, I must be able to report to work if called.

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

ESSENTIAL FUNCTIONS

  • Ensure an excellent first impression for all guests and potential guests.
  • Offer assistance to guests and provide concierge service regarding hotel and the community.
  • Ensure guests’ check-in and departure experience is warm and welcoming.
  • Work with the team to coordinate and provide services in housekeeping, maintenance, sales, and operations.
  • Assist in processing laundry.
  • Responsible to utilize and follow all Safety and Security procedures.
  • Responsible for secure cash handling and processing procedures.
  • Manage confidential information for the company and guests.
  • Responsible for proper administration for key control.
  • Routinely conduct property/security walks.
  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance (for full time associates)
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    WoodSpring Suites Fort Myers - Cape Coral

    Extended Stay

    Take in the convenience of staying longer in Fort Myers, FL

    Hotel rates get lower the longer you stay at WoodSpring Suites® Fort Myers – Cape Coral extended stay hotel in Fort Meyers, FL. We offer affordable convenience right off I-75 close to restaurants, shops and golf courses. Our 100% smoke-free hotel is a quick drive from the Everglades and beaches along the Gulf of Mexico. Enjoy the ease of accommodations designed for long-term travelers like nurses, construction workers, government employees, military personnel and students.

    Our spacious suites include a living area ideal for relaxation. Watch your favorite programs on a flat-screen TV or by connecting to free WiFi available throughout the hotel. The in-room kitchen is complete with a full refrigerator and freezer, microwave, 2-burner stovetop, prep area, and plenty of cabinets and storage space. Pet-friendly accommodations are bookable for a small fee, making it a breeze to bring your four-legged friend on your trip. Plus, guest laundry facilities make it easy to wash personal items at your convenience. Free parking, conveniently located vending machines and a 24-hour fitness center are some of the additional perks of staying with us. Additional housekeeping items and services are available at the front desk for a fee. These are just a few of the many ways we want you to feel at home during your visit to Fort Myers.

    Hotel at a Glance

    Conveniently located off I-75

    1 mile to Edison Mall

    Close to restaurants, shops, golf courses and beaches

    Pet-friendly rooms available

    In-room kitchen with full refrigerator and freezer

    Free WiFi and free parking

    Low weekly and monthly rates available

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    Pet Policy

    Pets Allowed. Pet Charge 10 USD Per Pet,Per Night. Pet limit 2 Pet Per Room. Max 75 Pounds. Dogs only.

    Amenities to help you stay awhile

    Our smartly designed extended stay hotel includes the amenities you need to relax in comfort. Enjoy connecting to free WiFi in your guest suite or anywhere throughout our property. Conveniently located vending machines and guest laundry facilities make it easy to feel at home. Keep up with your workout in our equipped gym open 24 hours a day. Additional linen exchange and kitchen packs are available for an additional fee at our front desk. Visit the front desk for linen exchange or to schedule additional cleaning for a small fee when you want housekeeping beyond the biweekly cleaning included with your stay. Don’t forget our low weekly and monthly hotel rates that get lower the longer you stay.