Assistant Front Desk Manager
Marriott Hutchinson Island Beach Resort, Golf & Marina
Stuart, FL

Marriott Hutchinson Island Beach Resort, Golf & Marina

555 NE Ocean Boulevard

Stuart, FL 34996

Telephone (772) 225-3700

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 275 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Support and train associates to deliver exceptional guest service and resolve concerns proactively
  • Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
  • Assist with front office operations, revenue strategies, and inventory management
  • Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
  • Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
  • Assist in developing and managing departmental budgets and financial objectives
  • Partner with the Guest Service Manager to drive service culture and operational excellence

    Qualifications:

  • Previous hotel front office or guest services supervisory/management experience
  • Strong knowledge of guest service standards, recovery planning, and associate training
  • Ability to analyze guest satisfaction data and implement improvement strategies
  • Excellent communication, leadership, and organizational skills
  • Strong financial acumen and knowledge of budgeting/accounting procedures
  • Familiarity with HR compliance, safety programs, and hotel systems

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly chee

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Save this job

    Marriott Hutchinson Island Beach Resort, Golf & Marina

    Hotel with 275 Rooms

    Experience our newly reimagined beachfront resort

    Discover the newly reimagined Marriott Hutchinson Island Beach Resort, Golf & Marina, where modern and sophisticated ambiance seamlessly complements the natural allure of this captivating destination. Nestled along 200 acres of pristine shoreline, our refreshed resort is poised to redefine the art of coastal living. We offer an authentic Florida beach getaway surrounded by lush grounds, hosting curated events and various resort activities, including our celebrated 18-hole executive golf course, six pickleball courts, direct beach access, and a private marina. Envision yourself in our newly redesigned guestrooms with private balconies and astonishing views. Immerse yourself in our dining venues, whether savoring seafood or indulging in a light poolside lunch; our innovative menus are crafted to elevate your culinary journey. Boasting 30,000 sq. ft. of versatile indoor and outdoor spaces, we bring a laid-back yet refined beachside ambiance to your gatherings