Front Desk Agent
Cambria Hotel Downtown Houston
Houston, TX

Cambria Hotel Downtown Houston

1314 Texas Avenue

Houston, TX 77002

Telephone (713) 222-2100

Website www.choicehotels.com

Managed by Concord Hospitality Enterprises

Hotel with 226 Rooms
Managed By Concord Hospitality Enterprises

Now Offering a $500 Sign-On Bonus!

Current Job Openings
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PM Shift
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Compensation: $17.00 per hour

Description

As a PM Front Desk agent or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit. This is a full time position with evening shifts and with Night Audit relief shifts as well!

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    $17.00

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Cambria Hotel Downtown Houston

    Hotel with 226 Rooms

    DOWNTOWN HOUSTON'S ART DECO GEM

    Modern sophistication and Art Deco design collide in one of the city’s most iconic skyscrapers, the historic Great Southwest Building. Indulge in spacious suites with upscale amenities, enjoy a locally inspired meal at our restaurant, The Rig, and stay fit in our state-of-the-art exercise room, the Cambria Houston Downtown Convention Center is just minutes from downtown Houston's top attractions.