Front Desk Agent
Courtyard Edmonton Downtown
Edmonton, AB, Canada

Courtyard Edmonton Downtown

One Thornton Court
99 Street and Jasper Avenue

Edmonton, AB T5J 2E7

Canada

Telephone (780) 423-9999

Website www.marriott.com

Managed by Concord Hospitality Enterprises

Hotel with 188 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

The Courtyard by Marriott Edmonton Downtown is Hiring a Front Desk Agent. As a Front Desk Agent, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    • Compensation: $17.00 /per hour

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Apply Now
    Save this job

    Courtyard Edmonton Downtown

    Hotel with 188 Rooms

    Conveniently located downtown Edmonton hotel

    The Courtyard Edmonton Downton Hotel is a modern and stylish hotel located in the heart of Edmonton, Alberta, offering a perfect blend of comfort, convenience, and contemporary amenities. Situated along the banks of the North Saskatchewan River, close to the city's major attractions and several shopping, dining, and entertainment options. The hotel boasts spacious, well-appointed rooms and suites designed for comfort and relaxation. Each room typically includes plush bedding, modern furnishings, high-speed internet, and flat-screen TVs. Some rooms feature river views and spacious workstations, catering to both business and relaxation needs. The Courtyard Bistro offers a delicious selection of breakfast and dinner options, serving up fresh, locally inspired dishes. There's also a 24-hour market for quick bites, snacks and beverages. In-house restaurant River Bistro offers contemporary bistro-style serves fresh, locally sourced ingredients with a focus on comfort, quality, and seasonal dishes, making it a great option for both casual dining and special occasions. One of the standout features is the outdoor patio, which offers stunning views of the surrounding downtown area and river valley.