Housekeeping Supervisor

Hilton Garden Inn Cleveland/Twinsburg
Twinsburg, OH

Description

As the Housekeeping Supervisor, you will directly oversee housekeeping, laundry, and houseperson team members. Your leadership, attention to detail, and commitment to quality will ensure a clean, safe, and welcoming environment for our guests and associates.

Responsibilities:

• Supervise housekeeping, laundry, and houseperson staff to ensure high standards of cleanliness and service.

• Inspect guest rooms and public areas to verify quality and adherence to hotel standards.

• Provide training, guidance, and support to team members to foster success and professional growth.

• Communicate effectively with guests, managers, and colleagues in a professional and friendly manner.

• Respond promptly to guest requests and resolve issues with courtesy and efficiency.

• Maintain accurate records and ensure compliance with safety and sanitation procedures.

• Lead by example with professionalism, integrity, and a passion for hospitality.

Qualifications:

• Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.

• Strong attention to detail and commitment to quality standards.

• Excellent communication skills; outgoing, friendly, and professional with guests and colleagues.

• Ability to motivate and lead a team to achieve success.

• Actively engaged and passionate about your work.

• Demonstrated professionalism and integrity in all responsibilities.

Benefits (Full-Time Associates Only):

• Competitive wages

• Medical, dental, and vision insurance

• Life insurance and short/long-term disability options

• 401(k) program with company match

• Tuition assistance

• Discounted room rates at Concord-managed hotels

• Training, development, and career advancement opportunities

Why Join Concord?

Concord Hospitality has a great work culture, and our associates are our greatest assets. We invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.