Asst Front Office Manager
Hyatt Centric French Quarter New Orleans
New Orleans, LA

Hyatt Centric French Quarter New Orleans

800 Iberville Street

New Orleans, LA 70112

Telephone (504) 586-0800

Website frenchquarter.centric.hyatt.com

Managed by Concord Hospitality Enterprises

Hotel with 254 Rooms
Managed By Concord Hospitality Enterprises
Current Job Openings
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Description

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

Key Responsibilities:

  • Support and train associates to deliver exceptional guest service and resolve concerns proactively
  • Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
  • Assist with front office operations, revenue strategies, and inventory management
  • Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
  • Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
  • Assist in developing and managing departmental budgets and financial objectives
  • Partner with the Guest Service Manager to drive service culture and operational excellence

    Qualifications:

  • Previous hotel front office or guest services supervisory/management experience
  • Strong knowledge of guest service standards, recovery planning, and associate training
  • Ability to analyze guest satisfaction data and implement improvement strategies
  • Excellent communication, leadership, and organizational skills
  • Strong financial acumen and knowledge of budgeting/accounting procedures
  • Familiarity with HR compliance, safety programs, and hotel systems

    Why Join Concord?

    At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities

    We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

    Inspire greatness in your team

    Encourage and support team members to reach their full potential

    Create a work environment that is a Great Place to Work for ALL

    Lead with integrity, transparency, respect, and professionalism

    Care for your team, and their families

    We are Concord!

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Save this job

    Hyatt Centric French Quarter New Orleans

    Hotel with 254 Rooms

    Our Hotel

    When visitors explore New Orleans, starting out in the French Quarter is a necessity. With classic architecture, creative cuisine, and of course, the lively Bourbon Street scene, visitors will find the fun never ends during their stay in the heart of the action at Hyatt Centric French Quarter New Orleans.

    What Guests Love:
    • Fun in the French Quarter: Historic sights including Jackson Square and the French Market coupled with the exciting bars and live music spots on Bourbon Street
    • Residential-style rooms: 254 guestrooms and suites equipped with modern comforts
    • Classic New Orleans cuisine: Regional delicacies at Powdered Sugar and Gulf Coast seafood specialties at Red Fish Grill
    • Memorable meetings and events: Over 10,660 sq ft of indoor and outdoor meeting space, fit for all kinds of functions
    • Exploring with ease: Take the streetcar, ride the bus, or stroll down the historic streets of New Orleans