Asst General Manager

AC Hotel St. Louis Central West End
Saint Louis, MO

Description

This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

Responsibilities:

• Ensures that all brand standards are being maintained in each area of the property

• Oversees the operation of all hotel property departments

• Maintains current licenses and permits as prescribed by local, state, and federal agencies

• Provides a safe working environment in compliance with OSHA/MSDS

• Ensures compliance with all corporate accounting procedures

• Covers front desk shifts as needed

• Ensures each department has accurate and complete inventory and all supplies are maintained

• Assists and approves department managers’ scheduling against guest and hours/occupied room goals

• Assists team supervisors and managers with constructive coaching and counseling

• Focused on guest satisfaction scores and strategies for improvement

• Provides excellent customer service by being readily available/approachable for all guests

• Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

Qualifications:

• Minimum 3–5 years of hospitality management experience, preferably in a hotel environment

• Strong leadership and team development skills

• Excellent communication, interpersonal, and organizational abilities

• Proven track record in guest satisfaction and employee engagement

• Knowledge of hotel operations, budgets, and financial reporting

• Ability to work flexible hours, including nights, weekends, and holidays

Benefits (Full-Time Associates Only):

• Competitive wages

• Comprehensive benefit package including medical, dental, and vision plans

• Life insurance and short/long-term disability options

• 401K options and tuition assistance

• Discounted room rates at Concord managed hotels

• Training, development, and career advancement opportunities

• Performance-based bonus eligibility

Why Concord?

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Qualifications

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.