Catering Sales Manager / Special Events
Hilton Garden Inn Cleveland/Twinsburg
Twinsburg, OH

Hilton Garden Inn Cleveland/Twinsburg

8971 Wilcox Drive I-480, SR82

Twinsburg, OH 44087

Telephone (330) 405-4488

Website hiltongardeninn3.hilton.com

Managed by Concord Hospitality Enterprises

Hotel with 142 Rooms
Managed By Concord Hospitality Enterprises
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Compensation: $50,000 to $60,000 per year

Description

Concord Hospitality is seeking a proactive, detailed, and results-driven Catering & Sales Manager to lead the hotel's social catering events such as weddings, fundraising events, including guest room bookings. This role combines sales, event management, and guest service, with a focus on maximizing revenue and delivering exceptional experiences. This is a Monday through Friday position, however a flexible schedule, including weekends may be required due to business demand.

Key Responsibilities:

  • Sell and manage social catering events within assigned markets, including guest rooms, banquet food & beverage, and upselling contracted groups
  • Negotiate contracts, suggest menus, and coordinate room setups according to policy and client needs
  • Collaborate with hotel departments to ensure flawless event execution and guest satisfaction
  • Generate new business through solicitation, networking, and follow-up with past clients
  • Finalize and distribute Banquet Event Orders (BEOs) and maintain accurate event records
  • Lead pre-event, on-site, and post-event communications to ensure service excellence
  • Monitor budgets, sales quotas, and revenue opportunities; implement strategies to increase catering revenue during low-demand periods
  • Conduct site tours for prospective clients and facilitate client meetings as needed
  • Train, delegate, and guide staff to ensure smooth operation of events and service standards

    Qualifications:

  • Minimum 2 years’ experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience).
  • Strong communication, negotiation, and organizational skills
  • Ability to work a flexible schedule and thrive in a fast-paced environment
  • Guest-focused with attention to detail and a commitment to delivering outstanding service

    Why Join Concord?

    We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Training, development, and career advancement opportunities
  • Eligibility for a performance-based bonus upon attainment of objectives

    Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. At Concord, we value and support our associates, offering opportunities for growth while fostering a fun and engaging workplace.

    Inspire greatness in your team

    Encourage and support team members to reach their full potential

    Create a work environment that is a Great Place to Work for ALL

    Lead with integrity, transparency, respect, and professionalism

    Care for your team, and their families

    We are Concord!

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    Qualifications

    Behaviors
    • Team Player: Works well as a member of a group (Required)
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Hilton Garden Inn Cleveland/Twinsburg

    Hotel with 142 Rooms

    Your base near Cleveland and Akron

    We're off I-480, a short drive from shopping and dining at Twinsburg. Cleveland Hopkins International Airport and downtown Cleveland, home to the Rock and Roll Hall of Fame, are within a half-hour drive. Akron Art Museum, Lock 3 and John S. Knight Center are less than 20 miles away. Enjoy onsite dining, free parking, and over 16,000 sq. ft. of event space.