Housekeeping Mgr

Hyatt House Denver/Lakewood at Belmar
Lakewood, CO

Description

Maintains room quality based on hotel and Franchise objectives.

Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the

housekeeping department.

Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.

Develops and maintains a deep cleaning schedule.

Inspects or delegates inspections of all guest rooms cleaned by room attendants.

Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and

standards are achieved and sustained.

Ensures final inspection of al housekeeping-related work.

Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.

Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity.

Reviews guest comment cards and complaint letters and takes action.

Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and

reports.

Ensures compliance with key control procedures as they relate to the Housekeeping department.

Ensures that any and all storage areas are kept secure at all times.

Maintains first aid kit supplies for use by employees within the Housekeeping department.

Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure

the success of the hotel’s preventative maintenance program.

Ensures all housekeeping and laundry equipment is maintained in working order.

Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms.

Enforces standard procedures for the acceptance, security, and return of guest lost and found items.

Assists the General Manager in the development of the department’s annual budget. Monitors performance

against plan.

Performs housekeeping, laundry, and/or house person functions whenever necessary.

Completes MOD responsibilities as required.

Communicates regularly with the Director of Rooms as to all housekeeping and/or related activities.

Communicates and ensures follow-through on guest requests and/or complaints.

Completes daily housekeeping paperwork in a timely manner.

Assists the Director of Rooms and other department managers in the solution of guest-related improvements as

they pertain to the housekeeping department.

Communicates with the other department heads to provide the necessary information flow for the smooth

operation of the hotel.

Communicates the discrepancies in room status, and ensures that corrective action is taken.

Complies and reports accurate room status to Front Desk.

Reports immediately any and all unusual activity, behavior, and appearances to the General Manager.

Assists Management with any and all internal investigations.

Assures complete communication within departments for all staff members.

Conducts regular Housekeeping department meetings.

Provides modified work duty for all employees recovering from work related injuries.

Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost control.

Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and

price.

Maintains working relationship with vendors and supplies to ensure effective quality products and service.

Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry

room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items.

Report all accidents and incidents to management immediately.

Responsible for the overall directions, coordination, and evaluation of this unit.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V.

$24 - $26/hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.