Homewood Suites by Hilton Houston Near the Galleria

2950 Sage Road

Houston, TX 77056

Telephone (713) 439-1305

Website homewoodsuites3.hilton.com

Managed by Concord Hospitality Enterprises

Extended Stay

Managed By Concord Hospitality Enterprises

Current Job Openings

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Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will:

Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for All.
Lead with integrity, transparency, respect and professionalism.
Care for your team and their families.

Key Responsibilities:

Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied

Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance

Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use

Act as Manager on Duty, supporting hotel-wide operations when required

Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists

Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams

Produce accurate financial reports in a timely manner

Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts

Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures

Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards

Mentor and develop management talent within the front office team

Qualifications:

Proven leadership experience in hotel front office or guest services management

Strong customer service philosophy and ability to foster a guest-first culture

Knowledge of revenue management, financial reporting, and hotel operations

Excellent communication, training, and problem-solving skills

Familiarity with HR best practices and compliance standards

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

Medical, dental, vision, life, and disability insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career development opportunities

Eligibility for a performance-based bonus upon attainment of objectives

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Pay Range: $51,000 - $63,000

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Homewood Suites by Hilton Houston Near the Galleria

Extended Stay

A launch pad for uptown explorers in Houston

We're a five-minute walk from the The Galleria mall in uptown Houston, boasting a great choice of shops and restaurants 15 minutes from downtown. NASA Space Center is a 40 minute-drive away. Explore the city and relax in your suite with fully-equipped kitchen. Free WiFi and hot breakfast are on us, and your pets are welcome too.