Director of Room Operations

The Fraye, a Hilton Curio Collection Hotel
Nashville, TN

Description

Concord Hospitality is seeking a passionate and results-driven Director of Rooms to lead our Front Office and Housekeeping teams in delivering best-in-class guest experiences. The ideal candidate is a hands-on, service-focused leader with a proven track record in rooms division management, a strong eye for detail, and a commitment to operational excellence.

Responsibilities:

• Lead day-to-day operations of Front Office, Housekeeping, and Laundry to ensure service excellence and brand compliance.
• Manage departmental budgets, labor, and expenses; prepare accurate forecasts to support financial performance.
• Hire, train, and mentor associates, promoting a positive work culture and driving team development.
• Conduct routine property inspections to maintain brand standards and ensure cleanliness and guest readiness.
• Oversee VIP guest experiences and ensure prompt resolution of guest concerns or service opportunities.
• Coordinate with Engineering on maintenance and capital improvement projects, ensuring timely issue resolution.
• Maintain strict adherence to key control, safety, lost and found procedures, and internal audit compliance.
• Manage purchasing, inventory, and end-of-month reporting for rooms division supplies and materials.
• Lead effective departmental meetings and encourage strong interdepartmental communication.

Qualifications:

• Proven leadership experience in Rooms Division or hotel operations management.
• Strong financial acumen with experience managing departmental budgets and forecasting.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Knowledge of OSHA regulations, safety protocols, and internal audit procedures.
• Familiarity with branded hotel systems is strongly preferred.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training & development opportunities
• Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.