Cambria Hotel Phoenix Chandler - Fashion Center

3165 West Frye Road

Chandler, AZ 85226

Telephone (520) 448-3434

Website www.choicehotels.com

Managed by Concord Hospitality Enterprises

Hotel with 136 Rooms

Managed By Concord Hospitality Enterprises

Current Job Openings

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Description

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

Key Responsibilities:

Support and train associates to deliver exceptional guest service and resolve concerns proactively

Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers

Assist with front office operations, revenue strategies, and inventory management

Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team

Ensure compliance with safety programs, emergency procedures, audits, and corporate policies

Assist in developing and managing departmental budgets and financial objectives

Partner with the Guest Service Manager to drive service culture and operational excellence

Qualifications:

Previous hotel front office or guest services supervisory/management experience

Strong knowledge of guest service standards, recovery planning, and associate training

Ability to analyze guest satisfaction data and implement improvement strategies

Excellent communication, leadership, and organizational skills

Strong financial acumen and knowledge of budgeting/accounting procedures

Familiarity with HR compliance, safety programs, and hotel systems

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

Medical, dental, vision, life, and disability insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career development opportunities

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Cambria Hotel Phoenix Chandler - Fashion Center

Hotel with 136 Rooms

Our Hotel

Guests will enjoy the best of Arizona’s East Valley by staying at the upscale, conveniently located Cambria^® Hotel Phoenix Chandler - Fashion Center in Chandler, AZ.

Amenities include:

Meeting space
Restaurant and bar
Outdoor pool

Stylish guest rooms feature:

Microwave and refrigerator
Desk with ergonomic chair
Overstuffed chair
Flat-screen TV
Hair dryer

Business travelers are just minutes from companies, including Intel, Microchip, Freescale and UTC Aerospace Systems. Vacationers will enjoy our location off Loops 101 and 202, which makes it easy to get around the Phoenix area. Guests can also walk to the Chandler Fashion Center mall from our hotel. Other nearby attractions include:

Wild Horse Pass Motorsports Park
Arizona Mills shopping mall
Arizona State University
Wild Horse Pass Casino