Benefits Coordinator - Onsite Role

Concord Hospitality Enterprises
Raleigh, NC

Description

We are hiring a Benefits Coordinator!

The Benefits Coordinator provides comprehensive support to the Vice President of Total Rewards and the Director of Compensation and Benefits in the administration of company benefit programs. This role will serve as a key point of contact for corporate team members and will ensure the smooth operation and accuracy of benefits processes across U.S. and Canadian operations.

Responsibilities:

• Maintain a strong working knowledge of U.S. and Canadian benefit offerings to effectively answer associate inquiries and direct them appropriately.
• Approve life events in the UKG system for associate benefits changes.
• Upload Canadian RRSP/DPSP contribution files to SunLife for retirement savings.
• Complete monthly billing for Group-Term Life, LTD, STD, Voluntary Life, Critical Care, and FML.
• Distribute monthly administrative billing to each hotel, ensuring accuracy and working with hotels to resolve discrepancies.
• Send weekly enrollment reports to Horizon’s Research for new health plan enrollees.
• Conduct bi-weekly review of arrears reports; notify hotels of outstanding associate balances.
• Perform bi-weekly reviews of incomplete life events and follow up with properties to ensure completion.
• Complete bi-weekly beneficiary audits to ensure every associate has a listed beneficiary.
• Complete bi-weekly beneficiary audits to ensure every associate has a listed beneficiary.
• Audit offer letters for exempt/non-exempt managers to confirm correct classification is reflected in UKG.
• Update and maintain Payfactors with new/terminated users and monthly wage data.
• Act as liaison between properties and Unum for STD and LTD claims.
• Respond to benefits-related inquiries through Freshdesk ticketing system in a timely and professional manner.
• Update and maintain Payfactors with new/terminated users and monthly wage data.
• Ensure all benefit-related content on the intranet (e.g., orientation PowerPoints, benefit guides) is current and accessible.
• Support special projects related to benefits or Total Rewards as assigned by corporate leadership.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Pay range: $17.29 – $21.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.