Hyatt Place Cleveland/Lyndhurst/Legacy Village

24665 Cedar Road

Cleveland, OH 44124

Telephone (216) 382-3350

Website clevelandlyndhurst.place.hyatt.com

Managed by Concord Hospitality Enterprises

Hotel with 135 Rooms

Managed By Concord Hospitality Enterprises

Current Job Openings

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Description

We are hiring an Operations Manager!

Responsibilities:

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identify trends.

Successfully works with department heads to ensure proper processes are being met.

Communicates effectively any rising concerns to General Manager to keep property headed in positive direction.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Monitors Rooms operations sales performance against budget.

Reviews reports and financial statements to determine Rooms operations performance against budget.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Communicates a clear and consistent message regarding departmental goals to produce desired results. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Hyatt Place Cleveland/Lyndhurst/Legacy Village

Hotel with 135 Rooms

Enjoy the best of Lyndhurst

The Hyatt Place Cleveland/Lyndhurst/Legacy Village is ideally located at Legacy Village, where you can shop, eat, and play. Whether it's business or pleasure that brings you to town, you'll find touches of comfort and convenience infused throughout your experience here.