Front Desk Guest Manager

Courtyard Charlotte Fort Mill
Fort Mill, SC

Description

We are hiring a Front Desk or Guest Care Manager

We are seeking passionate associates and leaders to join our team! As a Front Desk/Guest Care Manager, you will lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. Your proactive, responsive, and caring approach will shape the guest experience. If you enjoy engaging with others, leading a team, and take pride in your responsibilities, this role is ideal for you. At Concord Hospitality, we value and respect our team members, with many Front Office Managers advancing to Assistant General Manager roles within a few years!

Responsibilities:

• Maintains guest service as the driving philosophy of the hotel.

• Personally demonstrates a commitment to guest services in responding promptly to guest needs.

• Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.

• Develops added value customer service programs.

• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.

• Ensures hotel standards and services contribute to the delivery of consistent guest service.

• Acts as manager on duty for hotel and manages front desk operations.

• Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers

• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

• Produce accurate financial reports on time.

• Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists

• Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.

• Maintains a positive, cooperative work environment between staff and management.

• Emphasizes employee selection, training and development as a way of doing business.

• Ensures all hotel employees know hotel objectives.

• Ensures personnel files are accurate and comply with both local and federal laws and regulations.

• Administers personnel policies fairly and consistently.

• Resolves employee grievances in a fair and timely manner.

• Ensures completion of training objectives and development plans.

• Monitors and maintains acceptable turnover levels.

• Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.

• Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.

• Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.