Corporate Support Manager - (Full Service) - , Raleigh, NC

Concord Hospitality Enterprises
Raleigh, NC

Description

FIELD BASED ROLE (Candidate is not required to live in Raleigh NC)

Job Overview:

Responsible for the overall operations of multiple brands of hotels within the portfolio in a bench/support role as needed. Maintain the operational and service standards prescribed by Concord Hospitality. Handle long range planning, troubleshooting and team coaching and mentoring of managers and associates while on a property assignment

RESPONSIBILITIES:

• Assume responsibilities and roles of vacant General Manager positions and any other leadership positions in properties that are undergoing leadership transitions.
• Assume the responsibilities for new General Manager’s development and training, both personally and by assigning a mentor. Introduce the new GM to all Concord COP’s and property-based Concord Hospitality accounting procedures.
• Assist in the active recruitment of new leadership and associate team members while on assignment at a particular property.
• Familiar with multiple brand (Focused and Full Service) standards and operating procedures.
• Fully understand and be able to operate multiple property management systems with the ability to train others.
• Complete annual budget templates as required and attend budget meetings when necessary.

  Understand the Concord Internal Audit process and can fully complete property self-audits.

• Conducts performance reviews and plans and actions as necessary for direct reports.

  Investigates problems that may arise in hotel operations.

• Makes sure long-range plans are in place at all hotels under directive.
• Be a resource for the hotel management team to develop and implement capital expenditure plans.
• Assure strong training and development plans are in place for all hotel staff.
• Analyze financial information, guest satisfaction and associate satisfaction for trends and assist the management team in implementing corrective plans and actions.
• Perform regular asset evaluations to ensure the daily operations are protecting the owner’s assets.
• Conduct 1-2 mock quality audits per year as needed.
• Be a resource for human relations issues and ensure that company policies are being followed.

  Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate’s productivity and satisfaction of direct reports.

• Develops managers to maximize potential and prepare for future promotional opportunities.
• Ensures that disciplinary action is taken as required utilizing consistency, fairness, and respect within Concord’s established guidelines.
• Prepares reports as requested to develop a more informative date base for improved management decision making and critical evaluation of work activities.
• Directs the preparation of any information required by owners or corporate staff.
• Continually focus on upholding all brand standards, policies, and procedures.
• Ensures a strong associate relations program is in place as well as driving the Concord culture in all aspects of the operation.

Requirements:

• 2 years of full service experience or premium hotel experience as a General Manager required.
• Familiar with multiple full service and premium brand hotel standards and operating procedures.
• Ability to complete an annual budget as required and able to attend budget meetings when necessary.
• Must have knowledge for F&B POS systems.
• Must have knowledge of multiple brand PMS systems.
• This position requires 80-85% travel.

Pay Range: $93,000 - $116,000

Equal Opportunity Employer

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