Front Office Manager
Hampton Inn Republic Airport Long Island Farmingdale
Farmingdale, NY

Hampton Inn Republic Airport Long Island Farmingdale

1024 Broadhollow Road

Farmingdale, NY 11735

Managed by Concord Hospitality Enterprises

101 Room Hotel
Managed By Concord Hospitality Enterprises

Brand New Hotel

Current Job Openings
Print a jobs flyer
Apply Now
Save this job

Compensation: $55,000 to $61,000 per year

Description

We are hiring a Front Office Manager! Brand New Hotel!

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Responsibilities:

  • Maintains guest service as the driving philosophy of the hotel.
  • Is committed to making every guest satisfied.
  • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
  • Develops added value customer service programs.
  • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Acts as manager on duty for hotel and manages front desk operations.
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
  • Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
  • Produce accurate financial reports on time.
  • Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
  • Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
  • Ensures all hotel employees know hotel objectives.
  • Ensures personnel files are accurate and comply with both local and federal laws and regulations.
  • Administers personnel policies fairly and consistently.
  • Resolves employee grievances in a fair and timely manner.
  • Helps develop management talent by acting as a mentor for direct reports.
  • Monitors and maintains acceptable turnover levels.
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
  • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
  • Has acceptable property quality audits.
  • Periodically inspect rooms, building exterior, parking lot, etc.

    Benefits

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    Why Concord?

    Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

    If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

    Qualifications

    Behaviors
    • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
    • Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
    • Leader: Inspires teammates to follow them (Preferred)
    • Loyal: Shows firm and constant support to a cause (Preferred)
    • Team Player: Works well as a member of a group (Preferred)
    Motivations
    • Preferred

      Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    • Preferred

      Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

    • Preferred

      Self-Starter: Inspired to perform without outside help

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Apply Now
    Save this job

    Hampton Inn Republic Airport Long Island Farmingdale

    101 Room Hotel

    About the company

    Hampton Inn Republic Airport Long Island Farmingdale offers 101 stylish guest rooms. Located on Long Island, the hotel is in Farmingdale close to rt 100, Adventureland, Bethpage Black Golf Course, and the Republic Airport. The hotel offers complimentary breakfast to guests each morning. Guests enjoy taking a dip in the indoor pool or getting a workout in the on-site fitness center.